Crystal Sanitary Fittings is in its 16th year of ISO QMS compliance. QMS compliance was originally against the ISO9001:1994 standard which later changed to ISO9001:2008. As of May 2017, we have been certified QMS compliant as per ISO9001:2015, the latest version of the Quality standard. Our ISO compliance has been established and validated by Det Norske Veritas, DNV, the Norwegian company, which is one of the leading lights in International ISO certification.
Being ISO compliant on QMS means that Crystal follows internationally approved procedures to run and improve its departments and their processes. This further means that despite being a family owned business, business processes and market and customer relationships are well and truly professionally executed. It also means that the management of Crystal monitors all its processes continuously especially those related to Product realisation, Monitoring and measurement (Quality) and Customer Care (marketing and service).
As a consequence, Crystal can proudly say that Customer Satisfaction, Employer Empowerment and Continual Improvement are the 3 mantras on which Crystal is charting its future on. We are the only sanitary fittings manufacturer in India, which is ISO 9001:2015 compliant and also has IS 8931 compliance for its Onyx range, a dual certification that uniquely identifies our Products and Management systems meeting the highest standards, internationally.